X-TronicTM Products come with a 3-Year Guarantee, valid only in the 48
Contiguous United States. If you purchase this product and ship it to a
destination outside of the 48 Contiguous United States this guarantee
becomes null and void. This Guarantee covers the main unit itself.
Consumable parts such as soldering tips, heating elements, nozzles, etc.
are not covered by this guarantee.
The first 30 Days are covered by a Money Back or Replacement Guarantee from the date of the receipt of the product. If your product becomes damaged in shipment or is found to be defective in any way during this period, we will replace or issue a complete refund for your product upon return. We will pay all shipping involved during this first 30-day period.
The remainder of the 3 Years (after the first 30 days) is covered by a FREE REPAIR Guarantee (parts and labor included). If anything becomes defective during this period we will fix the issue and provide a full service inspection to your product, shipping (to & from) will be paid by the buyer. Please email us at Info@XTronicUSA.com to set up a service request.
Returns of New/Unused Products
If you have Buyer's Remorse and decide that you do not want the product, it must be returned NEW & UNUSED in the original box and you will pay the return shipping. PLEASE NOTE: There will be a 10% Restocking Fee and original Shipping Costs (if applicable) will not be refunded. Used product cannot be returned.
Questions, Problems, or Comments?
Should you have any questions about our products, please feel free to call our Customer Service Department toll free at (844) 861-4762 or email us at Info@XTronicUSA.com.
Our Business Hours are 8:00 AM to 4:00 PM on Monday thru Thursday and 8:00 AM to Noon on Friday CT.