Shipping Policy
All of our products will be shipped out to you within 2 business days after your payment has cleared. We ship via UPS and USPS Only.
Products Damaged During Transit: We insure all shipments. If your item is damaged in transit we will work with you to get a replacement ASAP. To ensure quick processing, be sure to note the damage to the delivery agent and notify us within 72 hours of delivery or as soon as you possibly can. We will then provide a shipping label for the damaged product (at our expense) & get your replacement product shipped to you ASAP.
We currently have free shipping to the 48 contiguous United States. We offer shipping to Alaska and Hawaii, the cost will be calculated in your cart for your review BEFORE you pay. We are working on a shipping solution to Puerto Rico, Guam, Virgin Islands, APO/FPOs, and Canada. If you would like to order before we have that solution you can call us to place a phone order.
Return Policy
We Guarantee ALL of our products to be 100% free of any factory defects and to be in 100% working order when you receive the product. We perform Quality Inspection on ALL of our products. However, we are only human…so…if we DO make a mistake and miss something, PLEASE notify us as soon as possible within the first 30 days if you receive a Defective Product. Per our 3-year warranty, the first 30 days are covered by an Unconditional Money Back or Replacement Guarantee from the date of purchase. If your product becomes damaged in shipment or is found to be defective in any way during this period, we will replace or issue a complete refund for your product within 48 hours upon receiving it back at our warehouse, with the return shipping paid by us. This 30 Day Unconditional Money Back Guarantee is valid only in the United States & Canada. If you purchase any X-Tronic product and ship it to a destination outside of the United States or Canada, this guarantee becomes null & void.
If you accidentally purchase the wrong product, or have buyer's remorse, and decide that you do not want the product, it must be returned NEW & UNUSED in the original box and the buyer will pay the return shipping. PLEASE NOTE there will be 10% Restocking Fee, and original shipping costs (if applicable) will not be refunded. Used Product CANNOT be returned without our permission, and any refunds will be subject to our discretion.
We take great pride in offering 100% quality products to all of our new and future customers. If you feel that the product you received from us is in ANY way not what we promised, please notify us to give us the opportunity to make it right and we will make sure that you are 100% satisfied.
Privacy Policy
We are collecting your data for several reasons:
- To better understand your needs
- To improve our services and products
- To send you promotional materials for information we think you will find interesting
- To contact you to fill out surveys or help with other marketing research
- To customize our website according to your online behavior and personal preferences.
X-Tronic International is committed to securing your data and keeping it confidential. X-Tronic International has done everything in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
Security Policy
Your payment and personal information is always safe. Our payment software uses Secure Sockets Layer (SSL) software, the industry standard. SSL software is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
